Frequently Asked Questions

What is Evarpex?

Evarpex is a comprehensive e-commerce platform that connects buyers, sellers, and delivery riders in one convenient marketplace. We provide a secure and user-friendly environment for online shopping and business transactions.

How do I create an account?

To create an account, click on the "Sign Up" button in the top right corner, fill in your personal details including name, email, and phone number, then verify your email address to activate your account.

Is my personal information secure?

Yes, we take your privacy and security seriously. All personal information is encrypted and protected using industry-standard security measures. We never share your data with third parties without your consent.

Is Evarpex safe to use?

Yes, Evarpex prioritizes user safety and security. We verify all users, provide secure payment options, and have a dedicated support team. We also have reporting systems for any suspicious activity.

How can I contact customer support?

You can contact our customer support team through the "Contact Us" page, email us at [email protected], or call our helpline. We typically respond within 24 hours.

How do I contact customer support?

You can contact our support team through the "Contact Us" page, email [email protected], or use the live chat feature on our website. We typically respond within 24 hours.

What payment methods do you accept?

We accept all major credit cards, debit cards, bank transfers, mobile money, and digital wallets. All payments are processed securely through our encrypted payment gateway.

What are the platform fees?

Evarpex charges minimal fees for successful transactions. Buyers pay no fees, sellers pay a small commission on sales, and riders keep most of their delivery earnings. Detailed fee structures are available in your account dashboard.

Can I change my account information?

Yes, you can update your account information anytime by going to your profile settings. However, some changes like email address may require verification.

How do I report a problem?

To report any issues, use the "Report" button on product listings or contact our support team directly. Provide as much detail as possible, including screenshots if relevant. We take all reports seriously and investigate promptly.

What is your refund policy?

We offer a 30-day money-back guarantee for most products. Refunds are processed within 5-7 business days after approval. Some items may be excluded from the refund policy.

Can I use Evarpex on mobile?

Yes! Evarpex is fully optimized for mobile devices. You can access all features through your mobile browser, or download our mobile app for an even better experience.

How do I update my profile?

Log into your account and go to "My Profile" or "Account Settings". You can update your personal information, contact details, and preferences. Remember to save your changes.

What if I forget my password?

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. Make sure to check your spam folder if you don't receive the email.

How do I delete my account?

To delete your account, contact our support team with your request. We'll guide you through the process and ensure all your data is properly removed according to our privacy policy.

How do I search for products?

Use the search bar at the top of the page to search by product name, category, or keywords. You can also browse by categories or use filters to narrow down your search results.

How do I search for products on Evarpex?

You can search for products using the search bar at the top of the page. Enter keywords related to the product you're looking for, or browse through categories. You can also use filters to narrow down your search by price, location, condition, and more.

How do I add items to my cart?

Click the "Add to Cart" button on any product page. You can adjust quantities in your cart before proceeding to checkout.

How do I contact a seller?

To contact a seller, click on the product you're interested in and use the "Contact Seller" button. You can send them a message directly through our platform. Make sure to be clear about your questions and provide your contact information if needed.

How do I place an order?

Add items to your cart, review your order, select a delivery address, choose payment method, and confirm your order. You will receive an order confirmation email.

What payment methods are accepted?

Evarpex supports various payment methods including bank transfers, mobile money, and cash on delivery (where available). The specific payment options will be shown on each product listing. Always verify payment details with the seller before making any transactions.

How can I track my order?

Once your order is confirmed, you can track its status in your account dashboard. You will also receive SMS and email updates about your order progress.

How do I negotiate the price?

You can negotiate prices by contacting the seller directly. Use the messaging system to discuss pricing, or if the seller has enabled the negotiation feature, you can make offers directly on the product page. Be respectful and reasonable in your negotiations.

What if I receive a damaged item?

If you receive a damaged item, contact us immediately with photos of the damage. We will arrange for a replacement or full refund within 24 hours.

What should I do if a product is not as described?

If a product doesn't match the description, contact the seller immediately to resolve the issue. If you can't reach an agreement, report the issue to our support team. We recommend inspecting products in person when possible before completing the purchase.

Can I cancel my order?

You can cancel your order within 1 hour of placing it if it hasn't been processed yet. After processing, cancellation depends on the seller's policy.

How do I save products for later?

You can save products to your favorites by clicking the heart icon on any product listing. Access your saved products from your account dashboard under "Favorites" or "Wishlist". This helps you keep track of products you're interested in.

How do I leave a product review?

After receiving your order, go to your order history, find the item, and click "Write Review". Your review helps other buyers make informed decisions.

Can I buy products from different cities?

Yes, you can browse and purchase products from sellers in different cities. However, consider shipping costs and delivery time when buying from distant locations. Some sellers may offer shipping, while others may require local pickup.

What are the delivery charges?

Delivery charges vary by location and order value. Free delivery is available for orders above a certain amount. Check the delivery charges during checkout.

How do I leave a review for a seller?

After completing a purchase, you can leave a review and rating for the seller. Go to your order history, find the completed order, and click "Leave Review". Your feedback helps other buyers and improves the marketplace experience.

What if I want to return a product?

Return policies vary by seller. Check the product listing for return information before purchasing. If you need to return an item, contact the seller first to discuss the return process and any applicable conditions.

How do I track my order?

Order tracking depends on the seller's shipping method. Some sellers provide tracking numbers, while others may use our delivery service. Check your order status in your account dashboard or contact the seller for updates.

How do I become a seller?

Register as a seller, complete the verification process by providing required documents, and wait for approval. Once approved, you can start listing your products.

How do I create a seller account?

To become a seller, register for an account and complete the seller verification process. You'll need to provide identification documents and business information. Once verified, you can start listing your products and managing your store.

What documents do I need to become a seller?

You need a valid ID, business registration certificate (if applicable), bank account details, and tax identification number. Additional documents may be required based on your business type.

How do I list a product for sale?

After logging into your seller account, click "Sell" or "Add Product" from your dashboard. Fill in all required information including product title, description, price, category, and upload clear photos. Make sure your listing is accurate and complete.

How do I list my products?

Go to your seller dashboard, click "Add Product", fill in product details including title, description, price, and images, then submit for review.

What are the fees for selling on Evarpex?

Evarpex charges a small commission on successful sales. The exact fee structure varies by category and can be found in your seller dashboard. There are no upfront fees to list products - you only pay when you make a sale.

What are the seller fees?

We charge a small commission on each sale, typically 5-10% depending on the product category. There are no upfront fees to start selling.

How do I manage my product listings?

Access your seller dashboard to manage all your listings. You can edit product details, update prices, mark items as sold, or remove listings. You can also view analytics about your listings' performance and customer inquiries.

How do I manage my inventory?

Use the inventory management section in your seller dashboard to update stock levels, prices, and product information in real-time.

How do I handle customer inquiries?

Customer messages will appear in your seller dashboard under "Messages" or "Inquiries". Respond promptly and professionally to build trust with potential buyers. You can also set up automated responses for common questions.

When do I get paid?

Payments are processed weekly and transferred to your registered bank account. You can also request immediate payment for a small fee.

Can I promote my products?

Yes, Evarpex offers various promotion options including featured listings, sponsored posts, and premium placement. These options help increase visibility for your products and can lead to more sales. Check your seller dashboard for available promotion packages.

How do I handle customer complaints?

Respond to customer messages promptly, address issues professionally, and work with our support team to resolve disputes fairly.

How do I get paid for my sales?

Payment processing varies by your chosen method. Evarpex can facilitate payments through various channels including bank transfers, mobile money, or direct payment from buyers. Payment terms and processing times are outlined in your seller agreement.

Can I sell services on Evarpex?

Yes, Evarpex supports both product and service listings. When listing services, clearly describe what you offer, pricing, duration, and any requirements. Make sure to set clear expectations with customers.

How do I optimize my product listings?

Use clear, high-quality photos, write detailed descriptions with relevant keywords, set competitive prices, and respond quickly to inquiries. Keep your listings updated and consider using our promotion features to increase visibility.

How do I become a delivery rider?

Apply through our rider application form, provide required documents including driver's license and vehicle registration, complete background check, and attend orientation.

What are the requirements to become a rider?

You need a valid driver's license, registered vehicle (motorcycle or car), smartphone, and must pass our background verification process.

What are the requirements to be a rider?

Riders must have a valid driver's license, vehicle registration, and insurance. You should have a smartphone with GPS capability and be familiar with the local area. A clean driving record and good communication skills are also important.

How do I receive delivery requests?

Download our rider app, go online when available, and you will receive delivery requests based on your location and availability.

How do I accept delivery requests?

Delivery requests will appear in your rider app when you're online and available. You can view the pickup location, delivery address, and estimated earnings before accepting. Only accept deliveries you can complete within the specified timeframe.

How much can I earn as a rider?

Earnings vary based on delivery distance, time, and demand. On average, riders earn competitive rates with opportunities for bonuses and tips.

What if I have an issue during delivery?

Contact our rider support team immediately through the app or helpline. We provide 24/7 support for all delivery-related issues.

What if I have issues with a delivery?

If you encounter problems during delivery (wrong address, customer unavailable, etc.), contact our support team immediately. Document any issues with photos if necessary. We're here to help resolve delivery challenges and ensure fair treatment for all parties.

Can I choose my working hours?

Yes, you have complete flexibility to choose when you want to work. You can go online or offline anytime through the rider app.

How do I track my delivery performance?

Your rider dashboard provides detailed analytics including delivery completion rate, customer ratings, earnings history, and performance metrics. Maintaining high ratings and completion rates can lead to more delivery opportunities and better earnings.

What safety measures should I follow?

Always wear a helmet, follow traffic rules, and maintain your vehicle in good condition. Keep your phone charged and inform someone about your delivery routes. In case of emergencies, contact our support team immediately.

How do I handle cash payments?

When collecting cash payments, always verify the amount and provide a receipt if requested. Keep cash secure and deposit it promptly. Report any discrepancies to our support team immediately.

Can I work in multiple cities?

Yes, you can work in different cities as long as you're familiar with the local area and have proper documentation. Update your location in the app when moving between cities.